Shipping Policy

Shipping Information

Kindly Note: Total Delivery Time = Production Time + Shipping Time

Processing Time: Processing Time: Given that our products are handmade, the processing time for orders typically ranges from 4 to 7 working days. 

Shipping Time (Except Processing Time):

  • Express Shipping Time: 5-8 Business Days
  • Standard Shipping Time: 7-12 Business Days

FAQs

  1. Can I change my shipping address after placing an order?

    Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order is shipped, we will try our best to help you revise your shipping address. So please make sure that your shipping address is correct and if you have any questions, please feel free to contact us. We will be very glad to help you solve the matter.

  2. How do I track my order?

    After your order is shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.

    Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact us for more information.

  3. I am not satisfied with the product. What can I do?

    If you are not satisfied with the product you received, you should return it to us in new condition within 30 days from the delivered date, or we would refuse to accept your request.